General Purpose
Process customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales.
Essential Duties
Customer Service & Sales
● Answer incoming calls politely and direct them to the right person.
● Assist customers with choosing merchandise and completing order forms.
● Verify customer information and schedule delivery times.
● Follow up with customers within three days of delivery to ensure satisfaction.
 
Payments & Records
● Enter all payments into the computer (in-store, delivery, or mailed payments).
● Maintain responsibility for the cash drawer.
● Create and maintain customer folders with up-to-date information.
● Complete rental/lease agreements and enter them into the system.
 
Showroom & Inventory
● Spend the first two hours of each day cleaning, organizing, and pricing the showroom.
● Make sure products are clean, tagged, working, and ready for demonstration.
● Prepare returned merchandise to be showroom-ready within 48 hours.
● Ensure all pricing follows company guidelines.
 
Deliveries
● Prepare items at least one hour before scheduled delivery.
● Help plan delivery routes to reduce time and cost.
 
Advertising & Promotions
● Understand current advertising campaigns and explain them clearly to customers.
● Help maintain in-store advertising and hand-billing programs.
 
Other Duties
● Keep track of remote controls and owner’s manuals for all inventory.
● Assist in finding creative ways to attract new customers and increase agreements.
 
Requirements
● High school diploma, GED, or equivalent experience.
● One year of retail experience.
● Ability to lift up to 75 lbs.
 
Required Skills
● Strong accuracy and attention to detail.
● Ability to follow verbal and written instructions.
● Ability to handle customer conflicts professionally.
● After training, strong knowledge of store electronics and mechanical products.
 
Efforts, Demands, and Conditions
● Work mainly in the store, with occasional work in customer homes.
● Frequent walking, standing, bending, lifting, and using a hand truck.
● Work with cleaning supplies and chemicals.
● Must manage multiple tasks, adapt to changes, and work under pressure.
● Extra hours before or after regular business hours may be required.
● Must handle the stress of working with customers and various situations.
● Attendance at company or Premier Corp. training sessions may be needed.
 
Relationships
● Frequent interaction with customers, coworkers, and management.
● Occasional interaction with suppliers and service partners.
● Must communicate clearly and professionally with supervisors and peers.